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Your Account Rules & What We Keep Clear

When you open an account with us, you're agreeing to a straightforward set of terms that spell out how your wallet works, how we handle your data, and…

Account IntegrityPayment ClarityData Protection

Explore the Lobby Read FAQ

Our Terms Cover Your Entire Account Lifecycle

perjudian daring Service availability depends on jurisdiction. Users are responsible for checking local law before access.

These terms apply the moment you register and remain active while your account exists. They govern how deposits work — when you fund your account via DANA, OVO, GoPay or QRIS, those transactions follow our payment verification rules and local banking standards. Withdrawals are processed once

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we've confirmed your identity and account standing. We retain your transaction history and personal data according to local law and our retention schedule. If you have a dispute about a bet, payout or account restriction, you can contact us and we'll review the specific transaction records.
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Your account can be closed at any time; upon closure, we'll settle any outstanding balance within the timeframe outlined in your account settings. These terms may be updated periodically; we'll notify you of material changes via email or in-app notice.

Service availability depends on jurisdiction. Users are responsible for checking local law before access.

GET HELP WITH TERMS

How to Ask Questions About Our Rules

Team online

Live Chat

Our support team is available via live chat inside your account lobby from 08:00 to 23:00 Indonesia time, seven days a week. Ask about account terms, payment policies, or dispute procedures.

Email Support

Send questions to [email protected] with your account email. We respond to policy and terms inquiries within 24 hours on business days.

Account Settings

Open Settings > Account > Terms & Policies to review current versions, access your deposit and withdrawal history, and download full policy documents.

SECURITY & COMPLIANCE

How We Protect Your Account & Data

Account Verification

Before your first withdrawal, we verify your identity using your government ID and phone number. This check happens once and keeps your account secure. Semarang, Medan and all Indonesian regions follow the same verification standard.

Payment Encryption

Every deposit and withdrawal via DANA, OVO, GoPay or QRIS is encrypted end-to-end. Your banking details are never stored on our servers; only your account reference and transaction status are logged.

Data Retention

We keep transaction records for seven years where local law permits. Personal data like name and phone number are retained only while your account is active, plus three years after closure.

Withdrawal Review

Before we release any payout, our system checks your account for unusual activity. Large withdrawals may trigger a review; we'll contact you via the phone number on file if we need extra confirmation.

Cookie & Tracking

We use cookies to remember your login, game preferences and session activity. You can manage these in your browser; disabling cookies may affect live table performance and account access.

Policy Updates & Requests

If you want to update your personal data, request your full account history, or ask about how we use your info, reply to our support team or open Settings > Privacy. We respond within 5 business days.

Frequently Asked About Our Rules

Yes. Contact support with your game session ID and the date. We'll pull the full hand history, bet amount and result from our servers and respond within 48 hours. If we can't resolve it, you can escalate to our dispute team for a final review.

Your account stays open as long as you remain compliant with our terms. We may restrict login if we detect suspicious activity or if local law changes. We'll notify you by email before any action. Your funds remain accessible once you resolve the issue with support.

Yes, you can update your email, phone number and address in Account Settings. To delete data or download what we hold, go to Settings > Privacy > Request Data or contact support. Deletion depends on local law and financial record-keeping rules.

Deposit and withdrawal limits depend on your account age and verification status. Your current limits appear in Account Settings > Wallet. You can reduce your limits anytime; increasing them requires an additional identity check, which takes 24 hours.

These payment methods are processed via Indonesian banking networks. Deposits clear within a minute; withdrawals clear same-day but may take up to three hours if processed after 18:00. Fees, if any, are shown at checkout. Your bank may apply its own terms.

Upon closure, we settle any outstanding balance to your registered payment method within five business days. Account data is archived for seven years where local law permits; after that, we delete personal identifiers. Transaction records are kept for regulatory compliance.

Our terms apply where local law permits. Eligibility and account access depend on local law. If you have questions about your region, contact support; we'll clarify what applies to you based on your location and local regulation.

Your Account Rules & What We Keep Clear

How to Ask Questions About Our Rules

Live Chat

Email Support

Account Settings

How We Protect Your Account & Data

Account Verification

Payment Encryption

Data Retention

Withdrawal Review

Cookie & Tracking

Policy Updates & Requests

Frequently Asked About Our Rules

01 Can I dispute a bet or payout if I think something went wrong?

02 What happens to my account if I don't log in for a long time?

03 Can I change or delete my personal data once I've registered?

04 Are there betting or Deposit references written into the terms?

05 What do I need to know about DANA, OVO, GoPay and QRIS payments under the terms?

06 If I close my account, what happens to my money and data?

07 Do your terms apply equally to players in all parts of Indonesia?

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